May 23

It’s been a while since I blogged - which is good news I guess, as my blogging activity level is inversely proportionate to the activity levels at Gaboli.

Looking back at the last 60 days there’ve been many experiments…

 

Rechargeitnow.com

Sitting in a campus in Jamshedpur away from the city, I suddenly needed to re-charge/ top-up the pre-pay balance on my phone. I was hesitant to do it on just any random site but I did use rechargeitnow.com and it worked very smooth. Got Rs. 444 on my airtel in 2-3 minutes..

 

Competition

My emarketing classes ended with a competition between two groups of about 20 people each. The basic brief was that each section had to create a website that was (a) free and (b) would support analytics. In 3 weeks time the groups had to maximise the number of unique visitors on their site.

With the usual ‘free’ tools at hand - word of mouth, email marketing, seo, social media… both teams had around 1400-1500 unique visitors by the end of the competition. As expected SEO had no effect in such a short timeframe. It was mainly email, social media and word of mouth which led to these visitors. This was expected for any ‘web startup’ with initial traffic from friends and family.

One new tool that I discovered through one team was an email address generating tool. You type in a keyword and the tool crawls the web to find email addresses linked to that topic. I don’t know how relevant or effective it was - but it explained how spamming was so easy these days.

More interesting to note was the dynamics amongst the groups. In the final semester, very few people were motivated to put in too much effort as most people were also looking for jobs. Team leaders had very little influence on the teams and communication often broke down. As with most projects in life, it’s more about the people involved than the task at hand.

This leads to the more complex issue - on the web, how do you jump to that next level and get into that ‘growth’ stage.  It’s also an interesting challenge which I’ve been discussiing with Anshul who’s been running youthkiawaaz.com. A journalist driven blogging site with well written content focused on youth in India.

 

Hiring Interns in a startup

We’re experimenting with interns this summer. Mostly, summer interns for marketing, delivery management etc. One fell sick with jaundice and the others are yet to join… many people advise that it’s probably not worth the effort. Keen to see what our experience will be by August.

 

Technology

Using a CMS plugin to solve IE6 compatability issues - bad decision. Browser compatability continues to torment most of the web development world. In a country like India, you can’t ignore IE6 and recently safari has started becoming significant enough to warrant attention. The other consistent complaint across all online marketing projects is the ever widening gap between ‘clicks’ and ‘visits’. Analytics reveal only 50% of the paid traffic from adwords and facebook actually turn into ‘visits’. The reasons provided for this are not really sufficient in my mind. They say visits are not recorded for people that have javascript disabled. If that were the case then on average most CMS features would not load for 50% of the people - and that’s not consistent with the recorded bounce rate.

Affiliate networks have long complained that India is not suited for the ‘click’ model anyway… One way around this is to get into a ‘cost per lead’ model - but then the quality of the leads become truly doubtful.
Sanitiser update: Godrej did a free sample sachet sample for Protekt - their hand sanitiser brand. Rs. 2 for the sachet. The radio is full of ads for this product as well. Although I still see the gap in the institutional market, very few companies, buildings have the dispensers so far but at the same time the swine-flu effect is dying.

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Feb 19

What’s been buzzing in the world of social networks?

- Google Buzz: Well my class unanimously agreed that Google Buzz is late in the game but Google had no choice. Read Jeremiah’s take on this strategy and the impact on the stakeholder spectrum (facebook, twitter, SEO etc.). Personally, I agree with both but I’m intrigued about how this fits in with the story for Google Wave.

Social Gaming
- A quick mention of ibibo. One of the largest desi social networks. Recently they’ve launched a marketing blitz on ‘Why play akele? Play social games at ibibo’. Reminds me of a childhood PJ. What did the lonely banana say to the other banana. “I am a-kela“. But hats off to ibibo for the first strong positioning statement from an Indian social network. Desi Martini, Big Adda, Fropper, iTimes… they’ve all tried bollywood masala and failed to make a dent into facebook and orkut market share

- We all know Zynga (of Farmville and Mafia Wars fame). Well they’ve opened an office in Bangalore and that made front page news in all major dailies.(that’s a bit much!). However our very own Rodinhood has lots to say about the space. (Side note: Rodinhood is by Alok Kejriwal of of c2w and g2w fame. I met him way back in 1999 when I was still in college. He treated us to a nice breakfast and was beaming proud of running one of the few dot coms to survive the crash. I guess he realised the B2B mantra way before the rest of the online junta)

Love is in the air
For some reason I added ‘Love’ in the title of this blog. With V day last week, I guess I have to give it due share of importance. Check out this winner ad from Google. (and yes… I couldn’t resist the pink and red border)


 

Paying the Price of working in India
Paypal got suspended in India. That’s huge. Reserve Bank of India - would you have done that to an ‘offline’ player like ICICI?

Is your brand listening?
Real time feedback is the single largest lesson for brand positioning on the internet. I was pleasantly surprised with NEO Sports recently. Have a look at this twitter conversation and how quickly you can win back trust just by acknowledging the customer respectfully. (Read bottom to top)

@ameyamhatre thnkfully, they’ve acknowledged my protests. let see how they mend their ways.

Thats prompt,thanks!RT @NEO_Cricket: @nareshb all your points have been noted and ll be fwded to the concerned person. Thnks for ur feedback

an appeal to ur reason (& MBA bosses) @NEO_cricket : adding an extra second to two to ur ad slots don’t increase a brand’s mindshare

wud @MMXSurprise like it if I don’t buy their xcllent FB fone just cos @NEO_cricket ’s prgrmming (cutting short coverage for ads) sucks?

to brands advertising on @NEO_cricket : Watch where you r treading, you are causing resentment amongst your customers

a sincere msg to @NEO_cricket : not allowing a proper closure to an over by stretching ads is not world-class programming

Social Media Marketing - Welcome to India!

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Oct 26

Got a first taste of the startup scene in Delhi at bcd7. My brother recommended the event and it turned out to be a pretty good Sunday. Free breakfast, Free lunch .. Free T Shirt - you can’t go wrong! For the tweeters/ twitterers(#bcd7)

Overall, I was impressed.

The host - International Management Insitute.

The host B. school IMI was impressive and the entrepreurship club (Ecell) seems very progressive. They have been doing live projects with startups (next one in November). There’s a John Mullens seminar coming up. Top that with barcamp and I give them full marks.

My 3 favourite startups - phokatcopy, videotap and imo

  1. Phokatcopy - A startup is as good or bad as the founding team. The ideas will change, the model will get modified - so it’s basically what the people are like. That’s where I believe that Harsh Narang has what it takes to make this a good business. The company essentially provides free paper (good quality, non-wood based) to the photocopy wallahs at the colleges. The paper has ads on one side and they are meant to use the back side to copy. If the student spends Rs. 20 or more on phokat copy, he/she can re-deem that money through mobile talk time, ice creams, clothes etc. Every 100th phokatcopy user wins an ipod.  The advertising medium is novel - repeat viewing for same ad - extremely targeted for the segment. Every player in the game is incentivised.
  2. Voicetap- The basic premise here is that they provide access to experts for any and every subject. So in case you’re not getting any joy from google or you’d rather talk to a person then all you have to do is add getafixx@voicetap.in to your gmail contacts and say ‘hi’ in the chat window. Young dynamic team. Look out for a new site and launch in Jan. They’ve got a phone based model as well. Their revenue model is based on payments from corporates for the branding they get out of promoting their experts.
  3. Imo - Out of 50 finalists at TC50, there were about 48 from US and these guys were the only ones from India. The company has made an iphone app which can then use the phone like a joystick or mouse for PC games. The future versions aim to make it as good as the wii experience for any PC game. The went on to win the best presentation at TC50. Watch the video on the site - it’s pretty funny!

While some people were asking ‘What’s TC 50?’, for me this company is the hottest thing in India right now. Keep an eye on these kids!

Here are the top results from TC50 this year.

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Jun 26

Hello folks (plural is optimistic, given that the analytics predict all of 0.23 of a person reading this post today)

As the London summer sun’s been kind the last week, I’ve been doing my own wandering around and thought I’d share some bits:

Two new startups that I like

  • bookfresh - You know how you like making online reservations for your restaurant online. Well, this allows you to book an appointment for ‘anything’ - your barber, plumber, dance class, psycho- therapist… open APIs, SaaS model…  watch out for these guys.
  • aardvark - enabling human touch to online queries through your network of friends. check what pluggdin has to say. Quite a cool bot.

News from the week

  • alootechie - games2win getting 13mn visitors a month
  • alootechie - komli says CTR is not effective measure for success of online marketing (surprise surprise)
  • Google blog - Adsense for mobile launched..
  • Tech Crunch - iporn is finally here with iphone 3.0 (maybe now my SEO will kick in and this blog will get more hits!)

Blog of the week - www.gapingvoid.com. Cartoons on the back of business cards. Is this the new Dilbert?

Acronym of the week - HiPPO (Highest Paid Person’s Opinion)… ever noticed how decisions are taken in a corporate setup?… Ashok would know a thing or two about ’stakeholder management’ in big companies

Take from the week - Wanna be a millionaire? Think of any micro business process that is done by any and every business out there.. from that super set…think of the ones that can be done online…  can you create that process into a service through an open API based model? for e.g. appointy or google calendar offers the calendar process as a service, bookfresh offers reservations and scheduling, hmmm… top of my head here are some ideas… voice mail? employee reference check?

(the author knocks his head back as he visualises the millions pouring in.. and decides to celebrate with strawberry youghurt)

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Jun 04

Wikipedia - A widget is a portable chunk of code that can be installed and executed within any separate HTML -based web page by an end user without requiring additional compilation

Righto. umm.. err - so what was that again? Basically you know the ‘BBC’ or ‘joke of the day’ box you see on igoogle - that’s an example of a widget. So what’s so cool about that again? Technical details aside - here’s what’s so revolutionary about widgets.

Media Variety - A widget can take just about any media type… text, pics, video, audio, flash based games. Which reminds me of one of my favourite widgets - super mario (Yes! you can actually play right here!)

800K installs of this widget and growing

Omnipresence - It can go anywhere and everywhere. You don’t have to code again… and it’s got the poetic beauty of of drag and drop. Imagine you have this brand new video you want to show the world. You put it up on your website and you wait for people to come and see it. AAh…. what if people could take a copy of the video with them and deposit it all over the internet… on facebook, on their blog, on rediff, on in.com … etc - check out this radio player

Now - you’ve never heard of this station before… but at one glance I’ve already found 150K people who have installed music widgets like this.

Monetisation Don’t wait for those eyeballs on your site. Embed that advertisement in your widget. Whatever the topic, whereever you are, let the long tail take your widget for a ride. Instead pumping in PPC dollars to pull visitors… your widget will get the impressions and clicks.

Here’s a widget for my blog. Click on ‘Get Widget’ and take it everywhere with you.. You can probably see the ad in between

Measurement Analytics aren’t too far behind… data on number of installs, views, demographics/ geographies… you’ll know whether your campaign is hitting home or not.

So - if you’ve read down till here then congratulations. You’ve completed Widget 101. Now the sales pitch

Gaboli helps Indian content publishers, advertisers and enterprises get more bang for their buck by widget creation, distribution, monetisation and measurement. If any of the above interests you - we’d be glad to help you widgetise your assets.

(PS - the blog took 2 days cause i kept playing the mario game in between.
PPS - i just made up the phrase ‘widgetise your assets’.. sounds quite cool doesn’t it?)

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May 21

Brilliant news - an Indian ad campaign has become number 1 globally on the viral charts. Yes - you guessed it Vodafone with their zoo zoos. With 785,160 weekly views, this one’s cracked it.

Just goes to show the potential for online marketing in India.

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May 12

Courtesy Adage, My all-time top 4 virals for the month of May…in descending order… (drumrolls please.. )

4. Samsung Sheep - pure unadulterated fun.

3. Philips Carousel - creative and very well executed.

2. Durex - hmm.. parental guidance advised.

1. T Mobile Dance - Cause of the number of hours I’ve spent at Liverpool St. before sunrise waiting for the Ipswich train.. where were you guys then?

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